Adding services and rates

To become visible to pet parents on Petme, you need to complete three steps:

1. Set up your sitter profile
2. Complete Stripe onboarding
3. Add your services and rates (this article)

Once all three are complete, your profile will be activated. You’ll see a green dot and “Your account is live and ready for bookings” under Account status on your dashboard. You can also check how your profile looks to others by tapping View as on your profile page.

As a pet sitter on Petme, the first social-first pet sitting platform, setting up your services is essential to connect with pet owners and start receiving bookings. This guide walks you through configuring your availability, rates, and preferences in the Petme app to ensure your profile is complete and visible on the map. Follow these steps to set up your services accurately.

Step 1: Access the Services Section

1. Open the Petme app on your mobile device.
2. Navigate to your profile and tap Dashboard and then Services to begin setting up or editing your offerings.
3. Choose the service you wish to set up.

💡 Note: you must have first completed the Stripe onboarding, before being able to set up your services.

Step 2: Complete All Required Fields

To make your services visible to pet owners, fill out all required fields. The fields may vary slightly depending on the service type (e.g., drop-in visits, boarding, house sitting, or dog walking), but here are the typical ones:

• Availability: Tap the days of the week you’re available. Selected days will change color to confirm your choice (e.g., Monday and Wednesday turn a bright color when selected). For even more control over specific dates, access your calendar by tapping “See in calendar”.
• Accepted Pets: Choose the types of animals you can care for (e.g., dogs, cats).
• Dog Rate: If you chose to accept dogs, enter your base rate for one dog using only numbers (e.g., 25, not $25 or twenty-five).
• Additional Dog Rate: If you chose to accept dogs, specify the rate for each additional dog, using only numbers (e.g., 15).
• Puppy Rate (use the toggle, if you accept puppies): If you’ve selected puppies, enter the rate for puppy care using only numbers (e.g., 30).
• Cat Rate (if applicable): If you chose to accept cats, enter the base rate for one cat using only numbers (e.g., 20).
• Additional Cat Rate (if applicable): If you chose to accept cats, specify the rate for each additional cat, using only numbers (e.g., 10).
• Cancellation Policy: Select an option from the list (e.g., same day, one day, three days, seven days). The chosen option will change color to confirm.
• Notice Period Policy: Choose your preferred notice period for bookings (e.g., same day, one day, three days, five days, seven days). The selected option will change color.

Step 3: Add Optional Services (If Applicable)

You can enhance your profile by offering additional services, depending on the service type. These are optional and will only appear on your profile if you set a price or mark them as free.

• Bathing/Grooming: Available for drop-in visits, boarding, house sitting, and doggy daycare. Set a price using only numbers (e.g., 10) or toggle the “Offer for Free” button. If you don’t set a price or enable the free option, this service won’t appear on your profile.
• Pick-Up/Drop-Off: Available only for boarding. Set a price using only numbers (e.g., 15) or toggle the “Offer for Free” button. If not configured, this service won’t be displayed.

Step 4: Configure Boarding-Specific Settings (If Applicable)

If you offer boarding services, complete these additional fields:

• Home Type: Specify where pets will stay (e.g., apartment, house).
• Garden Type: Indicate if you have a garden and its type (e.g., fenced, open).

Step 5: Save and Activate Your Services

1. Verify that all required fields are filled correctly, using only numbers for rates and selecting options for policies.
2. Toggle the Active switch at the top of the screen to make your services visible to pet owners.
3. Tap Done to save your changes. Your profile will now appear on your profile and the Petme map, allowing pet owners to find and book your services.

Tips for Success

• Use Numeric Rates: Always enter rates as numbers only (e.g., 20, not $20) to avoid errors. For example, set your dog rate at 25, additional dog rate at 15, and cat rate at 20.
• Update Regularly: Revisit your services to reflect changes in availability, rates, or preferences to keep your profile accurate.
• Set Clear Policies: Choose cancellation and notice period policies that suit your schedule to manage expectations with pet owners.
• Review Your Profile: After setting up your services, make sure your profile is visible to pet owners – in order to appear on the map, you must have a profile photo, and have set your basic info (location and pitchline).

Frequently Asked Questions (FAQs)

Q: What happens if I don’t fill out all the required fields?
A: Your services won’t be active or visible on the map until all required fields are completed. Ensure you’ve entered rates as numbers and selected options for availability and policies.

Q: Can I offer bathing/grooming for free?
A: Yes, toggle the “Offer for Free” button in the bathing/grooming section. If you don’t set a price or enable this option, the service won’t appear on your profile.

Q: Why don’t I see the pick-up/drop-off option?
A: This option is only available for boarding services. If you’re setting up drop-in visits or house sitting, it won’t appear.

Q: How do I know if my services are live?
A: After toggling the “Active” switch and tapping “Done,” you will see a “Your service is active” message under the service on your dashboard.

Need Further Assistance?

If you have questions or encounter issues while setting up your services, contact our support team via email or the support section in the Petme app.