Payments & Refunds
2 Docs
What happens if my sitter cancels a booking?
Last Updated: April 6, 2026A sitter cancellation can throw off your plans — and we know how stressful that is when your pet’s care is on the line. Here’s what happens if your sitter cancels: Before or during the cancellation policy period: You receive a full refund of sitter fees. During the booking (boarding & house sitting only): You...
How do I cancel a booking and receive a refund?
Last Updated: November 14, 2025Every sitter on Petme chooses a cancellation policy for their services. This gives pet parents clarity upfront about what happens if a booking doesn’t go ahead. Policies balance fairness for both sides – allowing pet parents flexibility while ensuring sitters aren’t left unpaid for last-minute changes. Here’s how it works if you cancel: For example,...