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The app or website isn't working properly. What can I do?

Updated October 11, 20262 min read

If something in Petme doesn't look right — a message that doesn't show, a field that won't save, a status that hasn't updated — it's usually old data stored on your phone or in your browser. Refreshing it fixes most problems.

In the app

  1. Make sure you have the latest version of Petme installed from the App Store or Google Play.
  2. Close the app completely, including swiping it away from your phone's app switcher.
    • On Android: open Recent apps, swipe Petme away, then reopen it.
  3. Open Petme again.

On the website

  1. Clear the cookies for petme.social in your browser.
  2. Do a hard refresh of the page:
    • Mac: Cmd + Shift + R
    • Windows: Ctrl + Shift + R or Ctrl + F5
  3. Log in again at petme.social.

You can also try the other platform: if the app gives you trouble, try the website, and the other way round.

I paid the verification fee, but Petme still asks me to pay

This applies to pet sitters who have paid the verification fee. Your payment has gone through, but the app or website is still showing your old status. Close the app completely and reopen it, or clear cookies and hard refresh on the website, as described above. The status will update and you can continue with your ID check.

Profile fields don't save

After typing in a field such as your pitchline or experience overview, tap Done (top right). The changes are not saved without it. If they still don't save, refresh the app as described above.

If you pasted a long block of text, that may be why it didn't save. To keep profiles personal and genuine, our systems check text that looks copied or automatically generated. Pet parents love getting to know the real you, so try writing your profile in your own words. It will then save as normal.

How do I log out?

  • In the app: go to your profile, tap the menu (top right), then Account → Logout.
  • On the website: go to your profile, click the gear icon, then Account → Logout.

Still not working?

Email us at support@petme.social and tell us:

  • What exactly you see (a screenshot or short screen recording helps a lot)
  • Your phone model or computer, and the operating system and version
  • Whether you're using the app or the website

We'll pass it to our IT team right away.