Payments & Refunds
4 articles
How do I cancel a booking and receive a refund?
Every sitter on Petme chooses a cancellation policy for their services. This gives pet parents clarity upfront about what happens if a booking doesn’t
What happens if my sitter cancels a booking?
A sitter cancellation can throw off your plans — and we know how stressful that is when your pet's care is on the line. Here's what happens if your si
How does cashback work on Petme?
Learn how cashback works on Petme, when rewards are added, and how you can use cashback to reduce the cost of future bookings.
Why doesn't Petme charge fees to pet parents?
Petme does not charge platform fees to pet parents. Learn what zero fees means and how pricing works when booking pet care services.