What do the request statuses mean?

Every request has a status that tells you where it stands.

• Pending: The pet parent sent the request and it hasn't been booked yet. Chat with the pet parent, accept, modify or close it, or suggest a different price. After you accept, you wait for the pet parent to pay.
• Booked: The pet parent paid and the booking is confirmed. Get ready for the service. Cancel only in exceptional circumstances (see What happens if I cancel a booking?).
• Active: The service is happening now.
• Completed: The service has finished. Your payout follows. The pet parent can leave a review.
• Cancelled: The booking was cancelled by you or the pet parent.
• Closed: You or the pet parent closed the request before it was booked.
• Expired: The request wasn't booked before the service start time.

A closed, cancelled or expired request can't be reopened, and you can't send messages in it.