Stripe onboarding
To become visible to pet parents on Petme, you need to complete three steps:
- Set up your sitter profile
- Complete Stripe onboarding (this article)
- Add your services and rates
Once all three are complete, your profile will be activated. You’ll see a green dot and “Your account is live and ready for bookings” under Account status in Your sitter profile. You can also check how your profile looks to others by tapping View as on your profile page.
Properly setting up your Stripe account is essential for receiving payments as a Petme sitter. Without completing this process, you will not be able to get paid. This guide walks you through the most common steps, with a focus on individual sitters (the majority of Petme users). Business accounts are also supported, but these steps primarily cover individual registration.
Step 1: Select Your Business Type
When starting Stripe onboarding, you will be asked to select a business type. Most Petme sitters select “Individual”, since they do not operate an incorporated company. If you have a registered business or nonprofit, you can select “Company” or “Nonprofit” as appropriate.
💡 Tip: If you’re unsure, consider whether you have filed paperwork to register your business. If not, “Individual” is almost always correct.
Step 2: Verify Personal Details
Provide your:
- Full legal name
- Business name (if applicable)
- Address
- Contact information
These details are used to verify your identity and ensure your account can receive payouts.
Step 3: Enter Tax Information
Stripe requires tax details to comply with local regulations. For most individual sitters, this includes:
- Social Security Number (SSN) or local tax ID
- Any additional tax-related information required in your country
🤓 Stripe uses this information to issue tax forms and ensure compliance with tax authorities.
Step 4: Enter Business Details
Even as an individual, Stripe asks for information about your business activities.
For the website URL, use your Petme sitter profile link - this is the clearest way to describe your services to Stripe. Your profile link looks like this:
https://petme.social/sitter/YOUR_USERNAME
To find your sitter profile link: go to your profile → Your sitter profile → Boost your profile → Share your profile → tap “Copy link”. Your username also appears under your name on your profile page.
If you don’t have your link handy, you can tap “Don’t have a website?” and either enter a short description of your services or use 'petme.social'.
From there:
- Specify your business activity - the type of services you offer through the platform
- Select an MCC (Merchant Category Code) that best fits. Pet sitting typically falls under Personal Service Providers. If that’s not listed, the closest options are Professional Services or Miscellaneous Personal Services
This helps Stripe understand what you do and keeps your payments processing smoothly.
Step 5: Add Bank Details for Payouts
Enter your bank account information to receive payouts:
- You can enter account details manually, or
- Use Stripe’s instant bank verification if available
⚠️ Important: This step must be completed correctly - without valid bank details, your payouts cannot be processed.
Step 6: Review and Finalize
Stripe will provide a summary of all information entered. Carefully review everything before finalizing.
- Accept the Stripe service agreement
- Accept the Petme terms
Once submitted, your Stripe account is connected and ready to receive payments.
Additional Information for Certain Locations
Depending on your country, Stripe may request:
- Representative details: Information about the account owner
- Representative documents: Government-issued ID for verification
- Support details: Customer-facing contact info
- Business verification: Documentation for registered companies
- Owner/director info: Details of beneficial owners for companies
The onboarding form is dynamic. You may only see fields relevant to your location or what’s currently required.
Determining Your Business Type
- Individual: Most Petme sitters. You haven’t registered a business entity. No business structure selection is needed.
- Registered business: If you filed documents with a government agency. Consult a professional if unsure.
- Nonprofit organization: If your legal entity is registered as a nonprofit or charity.
Completing Stripe onboarding correctly ensures your earnings flow smoothly into your bank account and avoids delays or issues with payouts. If you encounter errors, double-check your details or contact Petme support for guidance.
Note for Argentinian and Chilean sitters
Stripe and Revolut are not currently available in Argentina and Chile, so sitters in these countries are not onboarded through Stripe. Instead, we process your payments via international bank transfer. To receive your first payout, go to your profile → Your sitter profile → Bank details and provide the following:
Full legal name
This must exactly match the name registered on your bank account. Any mismatch may cause your transfer to be delayed or rejected by your bank.
Tax ID
Your individual taxpayer identification number: your CUIT or CUIL in Argentina, or your RUT in Chile. We require this for tax and identity compliance purposes.
IBAN or account number
Your IBAN (International Bank Account Number) uniquely identifies your bank account for international transfers. If your bank does not use IBANs, provide whichever account identifier it uses instead, such as your account number or, in Argentina, your CBU. You can find it in your banking app, online banking portal, or by asking your bank directly.
SWIFT/BIC code
This identifies your bank in the international payment system. You can find it in your banking app or by searching your bank’s name alongside “SWIFT code Argentina” or “SWIFT code Chile”. It is typically 8 to 11 characters long.
If you have trouble finding any of these details, contact your bank directly - they are required to provide them.
Argentina: Revolut waiting list
Revolut is not yet available in Argentina. As soon as it is, we will implement it for faster and easier payments. You can sign up for the Revolut waiting list here.