What do the request statuses mean?

Every request has a status that tells you where it stands.

• Pending: You sent the request and it has not been booked yet. Chat with the sitter, modify or close the request. Once the sitter accepts, Book Now appears.
• Booked: You paid and the booking is confirmed. Cancel it if you must (see Cancellations and refunds).
• Active: The service is happening now.
• Completed: The service has finished. Rate the booking and your sitter. Your cashback is credited.
• Cancelled: The booking was cancelled by you or the sitter. Send a new request if you still need a sitter.
• Closed: You or the sitter closed the request before it was booked. Send a new request if you still need a sitter.
• Expired: The request wasn't booked before the service start time. Send a new request with a future time.

A closed, cancelled or expired request can't be reopened, and you can't send messages in it.