What is a drop-in visit?

A drop-in visit is a short visit where a sitter comes to your home to check on your pet.

How booking works

Send a request to the sitter. Choose the service and your pet. Choose the days you need, and for each day add one or more visits with a start and an end time. You can book several visits on the same day, or visits on several days, in the same request. A visit lasts as long as you book. Sitters usually set their rate per 30 minutes, so a one-hour visit costs twice as much as a 30-minute visit. Add a message for the sitter.
A chat opens with the sitter, where you can talk through the details.
The sitter accepts your request. Only then does the Book Now button appear for you.
You pay in the app and the booking is confirmed.

While the request is still open and not booked, you or the sitter can change it with Modify request, or close it.

What to agree with your sitter

Every sitter sets up their own services and rates, so the details can differ from one sitter to another. Before you book, use the chat to agree on:

the days and times of the visits
what the sitter should do during each visit, for example feeding, fresh water, play, medication or cleaning the litter box
how the sitter will get into your home
how the sitter will keep you updated

Don't pay before you're sure

The sitter accepting your request doesn't mean everything has been agreed. Please don't pay until you are sure the sitter can meet everything your pet needs. Once the booking is paid and confirmed, cancelling it means a refund minus a 10% administrative fee, so you would not get the full amount back. You can find the details in Cancellations and refunds.

For a step-by-step guide to booking, see How do I book a sitter?.